Our Packages – TechStak

Bronze Package – Foundation

Ideal for small businesses with basic IT needs.

Service Desk: Basic IT support via phone or email for troubleshooting common issues.
Antivirus and Anti-Malware Protection: Managed endpoint protection to safeguard devices from cyber threats.
Cybersecurity Training: Annual online training to educate employees on cybersecurity best practices.
Systems Administration & Patch Management: Management of user accounts, permissions, group policies, and automated patching of operating systems and applications.
Service Level Agreement (SLA): Basic response times for critical issues (8x5 Weekdays only).

Designed for growing businesses with more complex IT environments. Includes all Bronze package services, plus:

On-Site Support: Limited on-site visits per month for urgent issues.
24/7 Monitoring: Continuous monitoring of critical systems for early problem detection.
Backup and Disaster Recovery (BDR): Automated data backups with recovery options.
Advanced Security Monitoring: Enhanced tracking for suspicious activity and breaches.
mproved SLA: Faster response times for critical and high-priority issues (8x5 with weekends).

Caters to established businesses requiring comprehensive IT support and strategic guidance. Encompasses all Bronze and Silver services, plus:

Unlimited On-Site Support: Dedicated technician available for as-needed site visits.
Network Management: Proactive network monitoring, optimisation, and security configuration.
Vulnerability Assessments & Penetration Testing: Regular checks to identify and fix weaknesses.
IT Consulting: Strategic planning and guidance on IT investments, budgeting, and growth.
Priority SLA: Fastest response times for all issues with 24x7 full support.

Customised solutions based on your specific requirements.